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If you contact us with any questions, we will respond promptly and sincerely.

  • Once delivery is completed, the developed product becomes the property of the client who requested the development.

  • The products introduced on the website are the assets of Innowell and our clients, so providing samples is not possible. However, meetings regarding product details are available, and we kindly ask for your understanding.

  • For products developed and manufactured at the request of clients, disclosure of roadmap-related materials and datasheets is strictly limited. Roadmap materials can be provided upon discussion when requesting product development, and datasheets are provided after development is completed.

  • Innowell conducts product exchanges and A/S (after-sales service) after inspecting the issue through product collection or on-site visits. If any inconvenience occurs during product use, we provide rapid feedback to resolve the issue, and A/S terms during initial development are arranged as much as possible to accommodate the customer’s needs.

  • All products developed by Innowell have their Serial Numbers attached or printed on the top or bottom of the device, and they are provided collectively when the finished products are supplied. In the event of an issue, we provide quick problem resolution through the Serial Number.

  • The products shown on Innowell’s website are custom-made items developed upon request from corporate clients and are not sold as commercial products. For modifications to your existing products or for new product development, please contact us directly.

  • For product development requests, you may use the inquiry form at the bottom of the page or contact us directly via the email address provided below.
    info@innowell.co.kr

Customer Inquiry

  • Only one file can be attached.

* Privacy Policy (Required)

1. Items of Personal Information Collected

The company collects the following personal information for purposes such as membership registration, inquiries, and service requests.

  • - Items Collected: Company name (business name), person in charge (name), contact number, email, installation location, access logs
  • - Method of Collection: Purchase inquiries, A/S (after-sales service) requests
2. Purpose of Collecting and Using Personal Information

The company uses the collected personal information for the following purposes:

  • - Execution of contracts related to service provision (A/S, delivery, etc.) and settlement of fees according to the services provided (care service), including purchases and payment processing
  • - Customer management: Verification of customer information based on product purchases and service usage
3. Retention and Use Period of Personal Information

In principle, the company destroys personal information without delay once the purpose of collection and use has been achieved. However, the following information is retained for the period specified below for the reasons stated.

A. Reasons for Retaining Information According to Internal Company Policy

Category Reason for Retention Retention Period
Record of improper use Prevention of improper use 1 year

B. Reasons for Retaining Information According to Relevant Laws

Category Reason for Retention Retention Period
Records of contracts or withdrawal of subscription Act on the Consumer Protection in Electronic Commerce 5 years
Records of payment and supply of goods Act on the Consumer Protection in Electronic Commerce 5 years
Records of electronic financial transactions Electronic Financial Transactions Act 5 years
Records of consumer complaints or dispute resolution Act on the Consumer Protection in Electronic Commerce 3 years
4. Procedures and Methods for Destroying Personal Information

In principle, the company destroys personal information without delay once the purpose of its collection and use has been achieved. The procedures and methods for destruction are as follows.

  • - Destruction Procedure : Information entered by members for purposes such as membership registration is transferred to a separate database (or stored in a separate document storage cabinet in the case of paper documents) once the purpose has been achieved. It is then retained for a certain period according to internal policies and other relevant laws for information protection (refer to the retention and use period), after which it is destroyed. Personal information transferred to a separate database will not be used for any purpose other than retention, unless required by law.
  • - Destruction Method: Personal information stored in electronic file format is deleted using technical methods that make the records irrecoverable. Personal information printed on paper is destroyed by shredding or incineration.
5. Provision of Personal Information

The company, in principle, does not provide users’ personal information to external parties. However, exceptions are made in the following cases:

  • - When necessary for product delivery, installation, or A/S (name, mobile phone number, installation address)
  • - When the user has given prior consent
6. Customer Service for Personal Information

To protect customers’ personal information and handle complaints related to personal information, the company designates the following department and personal information management officer.

Personal Information Management Officer

  • - Name : Jeongin Park
  • - Email : john@innowell.co.kr
  • - Phone : +82-31-731-4001