Privacy Policy
- 1. Items of Personal Information Collected
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The company collects the following personal information for purposes such as membership registration, inquiries, and service requests.
- - Items Collected: Company name (business name), person in charge (name), contact number, email, installation location, access logs
- - Method of Collection: Purchase inquiries, A/S (after-sales service) requests
- 2. Purpose of Collecting and Using Personal Information
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The company uses the collected personal information for the following purposes:
- - Execution of contracts related to service provision (A/S, delivery, etc.) and settlement of fees according to the services provided (care service), including purchases and payment processing
- - Customer management: Verification of customer information based on product purchases and service usage
- 3. Retention and Use Period of Personal Information
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In principle, the company destroys personal information without delay once the purpose of collection and use has been achieved. However, the following information is retained for the period specified below for the reasons stated.
A. Reasons for Retaining Information According to Internal Company Policy
Category Reason for Retention Retention Period Record of improper use Prevention of improper use 1 year B. Reasons for Retaining Information According to Relevant Laws
Category Reason for Retention Retention Period Records of contracts or withdrawal of subscription Act on the Consumer Protection in Electronic Commerce 5 years Records of payment and supply of goods Act on the Consumer Protection in Electronic Commerce 5 years Records of electronic financial transactions Electronic Financial Transactions Act 5 years Records of consumer complaints or dispute resolution Act on the Consumer Protection in Electronic Commerce 3 years
- 4. Procedures and Methods for Destroying Personal Information
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In principle, the company destroys personal information without delay once the purpose of its collection and use has been achieved. The procedures and methods for destruction are as follows.
- - Destruction Procedure : Information entered by members for purposes such as membership registration is transferred to a separate database (or stored in a separate document storage cabinet in the case of paper documents) once the purpose has been achieved. It is then retained for a certain period according to internal policies and other relevant laws for information protection (refer to the retention and use period), after which it is destroyed. Personal information transferred to a separate database will not be used for any purpose other than retention, unless required by law.
- - Destruction Method: Personal information stored in electronic file format is deleted using technical methods that make the records irrecoverable. Personal information printed on paper is destroyed by shredding or incineration.
- 5. Provision of Personal Information
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The company, in principle, does not provide users’ personal information to external parties. However, exceptions are made in the following cases:
- - When necessary for product delivery, installation, or A/S (name, mobile phone number, installation address)
- - When the user has given prior consent
- 6. Customer Service for Personal Information
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To protect customers’ personal information and handle complaints related to personal information, the company designates the following department and personal information management officer.
Personal Information Management Officer
- - Name : Jeongin Park
- - Email : john@innowell.co.kr
- - Phone : +82-31-731-4001